Should you experience an issue with a program/application on your device,
please be assured that we can assist you in resolving it.
If we have recently made a change to your account settings
regarding this program, close the program completely and then run it again.
To ensure the program has been fully closed and is no longer running in the
background, open your Task Manager (Ctrl+Shift+Esc), select the program you
wish to close, and then select 'End task'.
If this is the first time you are experiencing the issue with
this program whilst you are being filtered, please ensure the website related
to your program is accessible in your browser. If you reach a block page for
the website, please use the Request Access button to open it.
E.g. if you are experiencing an issue with the Zoom program, ensure zoom.com
is accessible for you in the browser.
Once this has been completed, fully close the program and restart it.
Please note: Filtering settings will often need adjusting as
standard procedure in order to allow an installed program to work the way it
should so:
If the website is already allowed or you have restarted the
program, yet are still experiencing an issue, please
contact us so we can work with you to get your program up and running.