Transfer Filter to a Different Device

Your filter can be transferred to a different device by removing the subscription from the device on which it is currently installed. Doing this will free up the subscription, making it available to be installed on another device.
 
Identify the device: If you have more than one device in your account, we will need to identify the device you are referring to. Click here for assistance in locating the device’s Techloq ID so that you can provide it to the support agent who will assist you with the transfer. 

Choose between one of the following options to have your filtering plan removed from the current device so that it can be transferred. 

1) Have your current device placed on the free "Block-All" plan. 
2) Have the filter uninstalled from your device. 
--> Device no longer usable/accessible? See the end of this article.

Doing either of these will free up your subscription allowing you to install it on a different device.

Here's how you would proceed with each: 

Option 1 – move device to a Block Plan: 
Choosing this option would mean moving your device to the Techloq ‘Block-all Plan’ to free up the filtering plan for further use. The Block-all Plan is free of charge and will keep the device secure by blocking all access to internet.

This option is simpler to have carried out and safer as it means you won’t be left with unfiltered internet. Techloq can do this for you regardless of whether your account is under a reseller or not.  
 
--> Click here to find out more about Techloq resellers.  
 
Option 2 - Uninstallation:  
Choosing this option means completely removing the filter from the device it is on.
If you would like to proceed with this option, please ensure the computer is connected to the internet and then contact our dedicated team who will be able to assist with the uninstallation.  

We will need to get an email from the address registered with the account so if you choose to call, you can send the email first and note the case number you receive in response. Quote this number when you call our support line and an agent will be able to help you right away.  

If you can’t connect the device to internet: If you can’t get your device online, it can be uninstalled by other means, however we will still require a confirmation email before being able to proceed, so getting an email sent to us with a request to transfer your filter via uninstallation before calling in, will speed up the process for the transfer of your filter. 

Important to note: If your account is under the guidelines of a restricted reseller for example, TAG Lakewood, only your reseller will be able to assist you with the uninstallation of your filter should you choose to go with this option.  
Click here to find out more about Techloq resellers.
 
Installing the filter on your new device: 
Once your filtering plan becomes available via one of the previous options, you can proceed to download and install the subscription onto a new device. Click here for guidance through the installation process.  



If your device is no longer usable/accessible: 
If your device will never be used again and can’t be started up to have the filter removed, we can wipe the device from your account making its subscription available for download on a different device.  
Important to note: If you get the device working again, the filter will still be active on it but the device will have to be reinstated in your account before any changes can be made to your filter settings. Such a process is complicated so please make certain of the status of your device before requesting to proceed with this option.

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