Your filter can be transferred to a different device by
removing the subscription from the device on which it is currently installed.
Doing this will free up the subscription, making it available to be installed
on another device.
Identify the device: If you have more than one device in your
account, we will need to identify the device you are referring to. Click
here
for assistance in locating the device’s Techloq ID so that you can
provide it to the support agent who will assist you with the transfer.
Choose between one of the following options to have your filtering plan
removed from the current device so that it can be transferred.
- Have your current device placed on the free "Block-All" plan.
- Have the filter uninstalled from your device.
Device no longer usable/accessible? See the end of this article.
Doing either of these will free up your subscription allowing you to install
it on a different device.
Here's how you would proceed with each:
Option 1 – move device to a Block Plan:
Choosing this option would mean moving your device to the Techloq
‘Block-all Plan’ to free up the filtering plan for further use.
The Block-all Plan is free of charge and will keep the device secure by
blocking all access to internet.
This option is simpler to have carried out and safer as it means you
won’t be left with unfiltered internet. Techloq can do this for you
regardless of whether your account is under a reseller or not.
Click
here
to find out more about Techloq resellers.
Option 2 - Uninstallation:
Choosing this option means completely removing the filter from the device it
is on.
If you would like to proceed with this option, please ensure the computer is
connected to the internet and then
contact our dedicated team
who will be able to assist with the uninstallation.
We will need to get an email from the address registered with the account so
if you choose to call, you can send the email first and note the case number
you receive in response. Quote this number when you call our support line and
an agent will be able to help you right away.
If you can’t connect the device to internet: If you
can’t get your device online, it can be uninstalled by other means,
however we will still require a confirmation email before being able to
proceed, so getting an email sent to us with a request to transfer your filter
via uninstallation before calling in, will speed up the process for the
transfer of your filter.
Important to note:
If your account is under the guidelines of a restricted reseller for example,
TAG Lakewood, only your reseller will be able to assist you with the
uninstallation of your filter should you choose to go with this option.
Click
here
to find out more about Techloq resellers.
Installing the filter on your new device:
Once your filtering plan becomes available via one of the previous options,
you can proceed to download and install the subscription onto a new device.
Click
here
for guidance through the installation process.
If your device is no longer usable/accessible:
If your device will never be used again and can’t be started up to have
the filter removed, we can mark the device as 'inactive' in your account
making its subscription available for download on a different device.
Important to note: If the device begins working again, it
will be blocked from all access to internet. Please reach out to our team to
assist you in having the filter adjusted.